Questions, answered
Everything you want to know about your order
We don't send design previews. Our small team focuses on making every personalized piece carefully, and going back and forth with each customer would slow production down. Not sure about your photo or the name? Email hello@stitchedpup.com and we'll help you get the best result.
Your personalized order arrives in 7–10 days, including design, production and shipping. Every piece is made with care, so during busy periods and the holiday season it can take a little longer. 🎄
Yes. Choose 2 or 3 pets and upload a photo of each — we'll put them together in one portrait with their names above it.
Because every piece is made to order just for you, we don't accept returns. There's nothing to ship back — if you're not happy, reach out and we'll do everything we can to help.
Yes, but only within the first day after you order. Once production starts, changes aren't possible. Double-check your order before you confirm it, and if you need to change something, email hello@stitchedpup.com.
Yes. Once your order ships, you get a tracking link so you can follow your package every step of the way.
The 50" × 60" blanket works beautifully as a cozy throw for the couch. Go for 60" × 80" if you want to cover a whole bed or curl up under it with someone.
